Frequently Asked Questions

Appointment length depends on the type of visit and your individual healthcare needs.

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We believe in taking the time to listen, answer your questions, and develop a personalized treatment plan. Your provider will recommend the appropriate appointment length based on your care.

We accept most major commercial insurance plans, Medicare, and Iowa Medicaid for eligible medical and mental health services. We also offer self-pay options for patients without insurance or for services not covered by insurance. If you have questions about your coverage or would like to discuss self-pay pricing, our team is happy to assist you before your appointment.

Yes! We offer telehealth appointments for many follow-up visits when clinically appropriate. To provide the most comprehensive evaluation and establish care, all new patient appointments are conducted in person. Some follow-up visits may also require an in-person appointment, such as those involving physical examinations, procedures, or certain treatments. If you're unsure whether your visit is appropriate for telehealth, our team is happy to help determine the best option for your care.

We care for adults (18 years and older). If you have questions about whether our services are appropriate for you or a family member, please contact our office, and we'll be happy to discuss your needs.

Please bring:

• A photo ID

• Your insurance card (if applicable)

• A current list of medications and supplements

• Recent laboratory results or medical records, if available

• Any questions or concerns you'd like to discuss with your provider

Your provider will review all laboratory results and discuss them with you according to your individualized care plan. Depending on the type of testing and your treatment plan, results may be reviewed during a follow-up appointment or communicated through the patient portal.

Prescription refill requests should be submitted through your patient portal or by contacting our office during regular business hours. Please allow adequate processing time and request refills before you run out of medication.

You can reach our office by phone during business hours or send a secure message through the patient portal for non-urgent questions. Messages are reviewed as promptly as possible during normal business hours.

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If you are experiencing a medical emergency or a mental health crisis, call 911, go to your nearest emergency department, or call or text 988 for immediate assistance.

​No, at this time we do not provide those services.